# Troubleshooting

### 1. **Cannot Create a New Folder**

If your website is hosted with **Godaddy or Siteground**, these hosting platforms have a Sucuri firewall in place at the cpanel level, which can false-positively block some FileBird requests.

<figure><img src="/files/Bdjunj59yYDEjoTfDAlA" alt=""><figcaption></figcaption></figure>

**Solution:** You need to contact your hosting support and ask them to Whitelist your computer IP (Give them your IP address) in the Sucuri settings;[ https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/](https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/)

**Check your IP address:** You can check your IP address by visiting this website; <https://www.whatismyip.com/>

### 2. **I Need the FileBird Information in my Database**

There are many reasons why you may need this information, one example reason could be that you want to migrate FileBird's component to a new site using the database table migration.

**Solution:** FileBird databases are stored in these two tables:

* \_fbv
* \_fbv\_attachment\_folder

### 3. My **Folders are Disappearing and I use LiteSpeed Cache Plugin**

Go to the Litespeed cache settings and turn OFF the Cache REST API option as shown in the screenshot below:

<figure><img src="/files/ZpP5ZsurS64bORVvW1Zd" alt=""><figcaption><p>LiteSpeed cache setting</p></figcaption></figure>

### 4. **Uploading a new media to the category folders, everything is defaulting to the uncategorized folder when using Lightbox plugin**.

Please make sure you have already unchecked the option in Lightbox setting as below:

<figure><img src="/files/T8mEebOFO5BdebLVXG5v" alt=""><figcaption><p>Lightbox plugin setting</p></figcaption></figure>


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