# Support

### Important

In order to provide you with a better support experience, please make sure that:

* You have checked our knowledge base which has extensive [FAQs](https://ninjateam.gitbook.io/filebird/other-links/faq) and [Tutorials](https://ninjateam.gitbook.io/filebird/) that can answer most questions.
* You have updated the plugin to the latest version, [learn how to do that here](https://ninjateam.gitbook.io/filebird/how-to-update-filebird).
* Try deactivating all plugins but leave only FileBird - if the issue is solved then it means the problem is from an external plugin, then you can activate them one by one to detect the exact one causing the issue and check it with their support.

You have checked them all but still cannot find a solution? Then, please use any of the following means to contact us:

### [Live Chat on Our Site](https://ninjateam.org/)

This is the best way to chat with us for urgent support and to ask pre-sale questions.

### [Live Chat on Facebook](https://www.facebook.com/ninjateam.org/)

We are active here too.

### [Submit a Ticket](https://ninja.ticksy.com/)

If you face technical issues, submit a private ticket with your login details and we'd be glad to help quickly.

### [Send us an Email ](mailto:ninjateam.wp@gmail.com)

If email is your favorite mean, just drop us a line at: <support@ninjateam.org>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ninjateam.org/other-links/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.