> For the complete documentation index, see [llms.txt](https://docs.ninjateam.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ninjateam.org/account/subscriptions.md).

# Subscriptions

This page answers the most common questions customers have about how billing, cancellation, and expiration work for NinjaTeam subscriptions. Read this before you purchase, or any time you're unsure what happens next with your plan.

**If I request a refund, will my subscription be cancelled automatically?**

Yes. Once your refund is processed, the subscription is cancelled at the same time. You won't be charged again for it.

**If I cancel my subscription, can I still use the plugin?**

Yes. You keep full access, including updates and support, until the end of the billing period you already paid for. Your license only stops working after that date.

**What happens when my license expires?**

* The plugin keeps working on your site. It won't suddenly stop or break anything.
* You stop receiving new updates.
* You stop receiving priority support.
* Some premium features that require an active license still work as normally.

**What's the difference between "Cancelled" and "Expired"?**

Cancelled: You turned off auto-renewal. You keep access until the current period ends, then it moves to Expired.

**Expired:** The paid period has ended and the license is no longer active.

**What You'll Pay in Each Scenario**

It helps to know upfront what you'll be charged in different situations:

| Scenario                                      | What you'll pay                                                                  |
| --------------------------------------------- | -------------------------------------------------------------------------------- |
| Subscription is active and renews normally    | The original price, or a lower renewal price if we're running a renewal discount |
| A renewal payment fails                       | Nothing is charged; your status shows Failing until it's resolved                |
| You cancel, then renew manually later         | Current price at the time you renew (unless we send you a coupon)                |
| Your license expires, then you renew manually | Current price at the time you renew (unless we send you a coupon)                |
| You come back after cancelling                | Current price (unless we send you a coupon)                                      |
| You used a public coupon at checkout          | The discount usually applies to the first year only                              |
| You used a private coupon we gave you         | Can be set up to apply to renewals too, if we configure it that way              |

**Note:**\
If you manually renew after your subscription was cancelled or expired, you'll be charged the current price - not your original price. Discounted or promotional pricing only carries over while your subscription stays active without interruption.

**Tip:**\
If you'd like to keep your original price after a lapse,[ contact Ninja Team support](https://ninjateam.org/contact-us/) and we'll see what we can do.